Why does it sometime take so long to switch between audio output devices with Windows 7?

• If you are using Windows 7, you may experience some delay with no audio when you switch from one type of audio output device (e.g. built-in speakers) to a different type of device (e.g. USB speakers). This delay is caused by Windows 7's DirectSound audio threading system, which needs to shutdown and reinitialize to a new audio output device when interacting with AstoundSound. This delay is typically greatest when adding or removing a device (e.g. plugging in a USB cable connected to external speakers). Once the devices are all connected to the computer there should be no, or only minimal (a second or two), delay when switching between them via the AstoundSound Expander application's SOUND PLAYBACK DEVICE selection control. This is an issue that we will continue to monitor, and will address as solutions become available.

What is "double processing" and how does it affect my audio?

• GenAudio (the parent company for AstoundSound Expander) has a growing professional audio services business. Our Pro Audio group uses the full 3-D capabilities of the AstoundSound technology to mix the audio for movies, music, commercials, and live events. This allows the listener to have a true 3-D audio experience from two stereo speakers. It also enhances 5.1/7.1 surround sound systems with amazing elevation cues. When listening to audio that has been pre-mixed using AstoundSound, while ASE is turned on, the audio is considered double processed since ASE uses the very same technology. In this case you should turn off ASE or set the expansion level to None. If not the double processed audio tends to have a harsh or over-driven sounding quality.

Is AstoundSound Expander compatible with Windows 7?

• Yes. Beginning with version 3.0.0, Expander is compatible with Windows 7.

After installing AstoundSound Expander I got a popup indicating that it can't find the AstoundSound audio device. What do I do?

• Reinstall the software. If you received this message after upgrading, you can find the installer in the user's AppData\Roaming\AstoundStereoExpander folder. You can also re-download Expander from the web site (if previously purchased, re-downloading the trial software will maintain your existing license information).

Why do I sometimes see a couple of windows flicker on my screen when Expander starts up?

• In order to ensure that the AstoundSound audio device is installed and operating properly, Expander issues a few commands that have a visual component whenever the Expander starts (after boot-up or login). You are seeing the visual aspect of this workflow. This is normal and most of the time you will not see this.

How do I hear my video game through AstoundSound on Windows?

• Beginning with version 2.0 of AstoundSound Expander, the audio from your video games will be expanded by our patent-pending process. Simply ensure that the AstoundSound process is active and set to your liking, then start your video game. Keep in mind that some video games take over audio controls, so you may not be able to use the AstoundSound Expander short-cut keys while playing your game. This depends on your game.

In trial mode, I reset my system clock and now the trial has prematurely expired.

• Email orders@regnow.com

How do I get AstoundSound onto my iPod/MP3 Player?

• AstoundSound Expander is not currently supported on an iPod/MP3 Player.

I downloaded the software, but I don’t hear a difference

• Some computers only have one speaker; listen on headphones or plug 2 speakers into your audio output.

Can I use my license code on either Mac or PC?

• License codes purchased for Windows only work on Windows PCs

Can I install and license ASE on multiple computers?

• Each purchased license code is intended for use on a single computer. Consult the installed User's Guide for information regarding transferring a license to a new computer.

Why doesn't the application accept the license code I purchased?

• When entering the license code, it's best to copy it from the purchase confirmation page or from the confirmation e-mail. Make sure no additional spaces or characters get pasted into the field along with the code. If entering the license code manually, ensure all alpha characters are upper case. The license code is case sensitive. If you are still unable to enter the license code, re-install the software and then enter the code using the fresh install.
• Also ensure that you have a proper internet connection at the time that you attempt to enter and submit the license code. If you do not have an internet connection, or experience other problems, then use the Register Manually button and follow those instructions.

How do I uninstall AstoundSound Expander?

• Run the uninstaller by selecting Start Menu | All Programs | AstoundStereo | Uninstall

I am hearing a periodic popping sound or garbled audio, what do I do?

• Under certain CPU loading conditions a quiet, periodic popping sound can be heard or occasionally a garbled noise can be heard. If this occurs, open AstoundSound Expander user interface and press the Recycle button the lower right corner of the user interface. This quickly turns the Astoundsound processing off and on.

When playing a web video I sometimes notice that the audio can get out of sync with the video; how do I fix that?

• This is a known issue that we will be addressing in a future release. In the mean time, if you notice that the audio has gotten out of sync with the video simply disable and re-enable AstoundSound Expander and the audio will sync back up.

Why does the audio volume of my computer sound much quieter after installing Expander?

• If you're experiencing diminished (or potentially muted) sound after installing AstoundSound Expander, following these steps should solve the problem.
  
  For Windows XP:
  
  1. Double click the volume icon in the system tray (the one that looks like a speaker), in the lower right hand corner of the screen.
  2. In the window that opens (Master Volume), click on "Options". In the menu that drops down, click "Properties".
  3. Click the dropdown menu labelled "Mixer Device:". Here, select the "Audio Output" option. It may not say "Audio Output", but it should be fairly similar (For example, it could be "Realtek HD Audio output".)
  4. After selecting the correct option, make sure the checkbox next to "Master Volume" is checked. The checkbox is near the bottom of the window.
  5. Click "OK".
  6. Back in the Master Volume window, turn up the Master Volume slider all the way. This could make the audio very loud, depending on where your volume was set at the beginning of the process.
  7. Click on "Options", then "Properties" again.
  8. Click the dropdown menu labelled "Mixer Device:". Here, select the "GenAudio AstoundSound 1" option.
  9. Make sure the checkbox next to "Master Volume" is checked, then click "OK".
  10. Back in the Master Volume window, adjust the Master Volume slider as you see fit. Turning it up all the way will maximize the volume. Using your keyboard volume controls (or the System Tray control) will change this slider from now on. Feel free to close the Master Volume window.
  
  For Windows Vista (32-bit & 64-bit):
  1. Click the volume icon in the system tray (the one that looks like a speaker), in the lower right hand corner of the screen.
  2. Click "Mixer".
  3. In the window that opens (Volume Mixer), click on "Devices".
  4. In the menu that drops down, select "Speakers (High Definition Audio Device)".
  5. Turn up the slider under "Speakers" all the way. This could make the audio very loud, depending on where your volume was set at the beginning of the process.
  6. Click on "Devices", then select "Line 1 (GenAudio AstoundSound)".
  7. Adjust the slider under "Line 1" as you see fit. Turning it up all the way will maximize the volume. Using your keyboard volume controls (or the System Tray control) will change this slider from now on. Feel free to close the Volume Mixer window.

I want to listen to music through a USB audio device on Windows XP, but the audio won't play through the device correctly?

• To use a USB device to listen to audio on Windows XP you have two options.
  
  The first option is:
  1. Close your audio program (iTunes, Winamp, WMP, etc.).
  2. Plug in your USB device.
  3. Open your audio program back up. If you still get no sound through your USB device, follow the next set of steps as well.
  
  The second option is:
  1. Plug in your USB audio device.
  2. Click on the Start menu, then click Control Panel.
  3. In the window that opens, click "Sounds and Audio Devices".
  4. In the next window that opens, click on the "Audio" tab.
  5. In that tab, find the drop down menu inside the "Default Audio Device" box.
  6. Click that menu, then select "GenAudio AstoundSound 1".
  7. Click "OK" at the bottom of that screen.